The Directorate plays a vital role in enhancing the daily lives of residents by providing essential municipal services, promoting safety, improving environmental quality, and fostering social and recreational development.

Community Services Department is responsible for the following:

• Public safety and security services.
• Social and community development services.
• Fire and Disaster Management Services.
• Provides vehicle licensing services.
• Provides support to other government law enforcement departments by keeping and updating records of licensing information.
• Reduces the rate of accidents on our roads and attend to reported accidents and incidents.
• Protects the environment and provide a safe and healthy environment to the local community through waste management.
• Provides a Libraries Services.
• Promotes sports, arts and culture in uMlalazi.
• Maintenance of municipal public open spaces, parks, gardens and cemeteries, establishment and maintenance of recreational facilities

Service delivery programmes and operations are driven through the following key sections:

·         Environmental and Recreational Services

o   Waste Management Services

o   Parks, Gardens and Recreation

o   Cemeteries & Crematoria Management

·         Public Safety and Law Enforcement

o   Traffic and Road Safety

o   Vehicles Licensing Services

o   Municipal Security Services

o   Animal Pound

o   Municipal Bylaw Enforcement

·         Fire and Disaster Management

o   Disaster risk assessment

o   Disaster preparedness planning

o   Emergency coordination

o   Community awareness programmes

o   Disaster relief support

o   Control Room

·         Social Services

o   Youth Development

o   Sports, Arts and Culture Development

o   Special Programmes Coordination

o   Community Services Centre Management

o   Early Childhood Development centres

o   Library Services

·         Public Participation

o   Ward Committees Coordination

o   Operation Sukuma Sakhe

o   Public participation programmes

o   Local Aids and Drugs Action Council Coordination

·         Inter- Governmental Relations (IGR)

                o Stakeholder Coordination